“Call it Reader’s Despair Syndrome, a condition that is afflicting New York’s young and old with equal viciousness, but which tends to produce the most dramatic symptoms in people in their 20s and 30s, who retain hope that they will one day become more productive and virtuous in their Internet reading habits. “It makes me very sad, obviously, when I face the fact that there are like 115 items and I know that I’ll never read them,” wailed a 25-year-old hedge fund analyst at a rooftop party over the weekend. “And it’s like, why can’t I be a good enough person to know things about anything? Why am I so pathetic that I can’t even read, like, 100 words a day? And then I have to hit the ‘pretend everything is read’ button, which is basically like hitting the ‘lie to yourself’ button. It’s embarrassing. I hate myself when I do it. It’s like the biggest possible failure you could have in your entire life, basically.””—Feed Me, I’m Hungry! New Yorkers Skim, Freak, Purge as RSS Reading Mounts | The New York Observer (via interestingsnippets)
Many individual journalists find themselves at sea when called upon to explain mistakes, defend choices and engage in discussions with their readers and critics. Nothing in their professional lives has prepared them for this. In fact, a lot of their professional training explicitly taught them that all of this was dangerous, unprofessional, bad. They grew up thinking — and some still think — that the professional thing to do, when questioned in public, is (a) don’t respond at all; (b) respond with “no comment — we stand by our story”; or if things get really bad (c) your editor will do the talking.
Unfortunately, this means that the typical blogger has more experience dealing with criticism — measuring a reasonable response, managing trolls and restraining the urge to flame — than the typical newsroom journalist.
“Almost everything you see in Twitter today was invented by our users,” its creator, Jack Dorsey said… RT, #, @, & $ were conventions created by users that were then—sometimes reluctantly—embraced by Twitter, to Twitter’s benefit. Dorsey said it is the role of a company to edit its users.”—Editing your customers « BuzzMachine (via interestingsnippets)